Service Essentials

The number one rule today must be: What do you want and what are you looking for as a customer. You want a personalized experienced, you want your wants and needs anticipated before you ask and you want a natural experience with an employee. We must teach and train our employees to give a natural responses not canned or scripted ones. Think how it feels when you are the customer, which we all are when not at work. Today we have the tendency to feel or be more impatient with the customer and their needs. We often forget that this may be their first shopping experience of the day. The customer does not see or care that you may have had a trying or stressful day so far. Always take the time to remember the person who employs you and is the real boss, " the customer "