Service Essentials

The number one rule today must be: What do you want and what are you looking for as a customer. You want a personalized experienced, you want your wants and needs anticipated before you ask and you want a natural experience with an employee. We must teach and train our employees to give a natural responses not canned or scripted ones. Think how it feels when you are the customer, which we all are when not at work. Today we have the tendency to feel or be more impatient with the customer and their needs. We often forget that this may be their first shopping experience of the day. The customer does not see or care that you may have had a trying or stressful day so far. Always take the time to remember the person who employs you and is the real boss, " the customer "

It is not Retail

Today so many people think that they are in the retail business. The word retail signifies sales at a price. It does not matter if you label it, retail stores or retail business, you are in the people business Try to succeed in any business without people. You buy from people, you sell to people, you wait on people, you hire people, you train people, you depend on people to get it done. It is imperative that we all take the time to remember that we are all people. Teach and train, work and spend all that time together to succeed, you need the right people. People are the backbone and driving force to success. Take the time to hire, and mentor the right people. Communicate with them. Allow them to fail as well as succeed to become a true entrepreneur. The world of business is People.

The Person